A Retiring Workforce
Across the utility industry many experts are retiring and taking vast amounts of knowledge and experience with them, leaving a knowledge gap. (Brain drain)

The current training infrastructure can often be slow, requiring weeks or even months of classroom training time with seasoned instructors in order to get new hires productive.

Learn While Doing
I designed a hands-on mixed reality training module using the Microsoft HoloLens 2 and Dynamics 365 Guides that trains new hires how to assemble, connect, and activate a gas meter.

The HoloLens enables learners to be hands-on with actual tools and equipment while learning, via mixed reality holograms and instructions.

This allowed students to learn in the flow of work, reducing total training time.

Reduced Training Time From 1 Day to 1 Hour
The initial training program required a day of class time with two instructors.

Using the new mixed reality training, new hires were able to complete the qualification task without an instructor in 45 minutes

Created a Repeatable Process
We realized that other tasks could be condensed in a similar way and began to practice a new hybrid model that combined classroom training with autonomous hands-on mixed reality guided practice, allowing for greater throughput.